FAQs

Frequently asked questions

Delivery

We deliver with PostNord

We currently deliver within the EU as well as Norway & the United Kingdom.

Sweden
Express 1–2 working days
Letter parcel 2–3 working days

Other countries
Letter parcel 2–4 working days

To avoid a shipping fee, you need to actively choose a free shipping option at checkout before completing your order. 

Payment information

imao-parfums.se accepts the following payment methods:

  • Visa
  • MasterCard
  • BankID
  • Swish

At checkout you will find a line at the top right saying “Have a discount code?”. Click it and enter your code. Please note that codes are case-sensitive. If you copy and paste the code, make sure no spaces have slipped in before or after it.

You can only use one code per purchase.

My account

If you have forgotten your password, click Log in and then Reset password under Lost your password. Enter your email address and we will send you an email with new login details.

If you have moved to a new address, log in to your account, click My profile and then EDIT DETAILS to update your address.

My order

No, you can complete your purchase as a guest without creating an account.

Click the link below to go to shipment tracking,
then enter your order number and your email address.

Under the Swedish Distance Selling Act you have a 14-day right of withdrawal from the day you receive your goods. If you want to return your order, contact our customer service at info@imao-parfums.se. The products must be in their original packaging and must not have been opened or used. For full rules and instructions, please read our Terms of purchase.